Refund and cancellation policy

Last updated: 27 October 2026

Cancelling

There is no contract or notice period. You can cancel a site at any time by asking to delete it in your account. We confirm within one working day; the site then goes offline and is not billed again. Refunds for yearly sites are covered below. To close your whole account, delete your sites and contact us using the details on our contact page.

Refunds

• New customers: if you cancel within 7 days of your first payment, we refund that payment in full. This includes the cooling-off right the Electronic Communications and Transactions Act gives consumers.
• Billing mistakes: if we charged you incorrectly or twice, we refund the difference in full.
• Service failures: if a site was unavailable for more than 24 hours in a month because of a fault on our side, we refund that site's fee for the month.
• Yearly billing: if you cancel a yearly site after the first 7 days, we refund the yearly price less the monthly price for each month, or part of a month, already used. If the months used add up to more than the yearly price, nothing is refunded.
• Otherwise, monthly fees already paid are not refunded for the part of a month remaining after you cancel.
• There is no refund for a period in which a site was paused or closed because the terms or acceptable use policy were broken.

How refunds are paid

Card payments are refunded to the same card through Yoco, usually within 5 to 10 working days depending on your bank. Payments made by bank transfer are refunded to the account they came from.

Asking for a refund

Contact us using the details on our contact page with your invoice number. We reply within two working days.